PineVox

Why UK SMEs Prefer PineVox Over BT, RingCentral, and Vonage

Clear pricing • More features included • UK-based support

Choosing the right phone system for your business shouldn’t feel like reading fine print on a loan agreement. While BT and RingCentral are well-known names, their contracts, pricing models, and hidden extras often leave SMEs paying more than expected.
PineVox was designed with UK SMEs in mind: affordable, flexible, and transparent. Here’s how we compare.

Services

  • Basic Plan
  • Standard Plan
  • Premium Plan
  • UK Calling








  • Contract Length

  • Setup Cost

  • Features Included










  • Integrations

  • Support

  • Hidden Fees

  • Referral Rewards

PineVox

  • £11.90 (Basic)
  • £14.90 (Standard)
  • £20.90 (Premium)
  • Standard Plan: 750 UK landline minutes, & 750 UK mobile minutes; Premium and Custom Plan: Unlimited UK landline and mobile minutes (fair usage policy)
  • Flexible monthly or yearly
  • £0 - quick setup
    included
  • Call Statistics & Analytics, Out-of-Office Hours Alerts, Ring Groups, Customised On-Hold Music, Geographic Number of Your Choice, and a Customised Virtual Receptionist (advanced tools as add-ons).
  • MS Teams, CRM systems included
  • UK-based, prompt and reliable support
  • Transparent - no extras

  • Yes - vouchers

BT Business

  • £9.52 (Basic)
  • £12.74 (Connect)
  • £19.09 (Collaborate)
  • Limited minutes, bundles extra






  • Long contracts (often 24 months typical)
  • Installation & setup charges common
  • Core features only; advanced tools as add-ons






  • Limited integrations

  • Corporate call centres, slower
  • Setup & add-ons increase costs
  • No

RingCentral UK

  • £8.99 (Essentials)
  • £14.99 (Standard)
  • £19.99 (Premium)
  • Domestic calling included but bundles vary






  • 12–24 months typicalle monthly or yearly
  • Setup fees / add-ons may apply
  • Advanced tools included in higher tiers







  • Wide (MS, Google, CRM, AI)
  • Global support; 24/7 in higher tiers
  • Add-ons & minute bundles raise total cost
  • No

Vonage UK

  • £10.00 (Express)
  • £15.00 (Core)
  • £25.00 (Max)
  • Unlimited UK (Core/Max)






  • 12 months typical

  • Setup fees / add-ons may apply
  • More features in higher tiers







  • Some integrations, varies by plan
  • Global

  • Add-ons increase cost

  • No

Note: While BT and RingCentral list lower entry prices, these exclude essentials like UK calling bundles, setup, or voicemail-to-email. Once these are added, their effective monthly cost is typically 5–15% higher than PineVox. PineVox includes these features upfront with no hidden extras.

Key Takeaways

  1. PineVox delivers better value for money – not just cheaper in headline pricing, but more affordable once hidden extras are accounted for.
  2. BT and RingCentral entry prices appear lower, but effective costs rise 5–15% above PineVox after adding calling minutes and setup.
  3. Vonage charges up to 20% more than PineVox at the premium tier, with fewer features included.
  4. Contracts are flexible and transparent – no lock-ins, no surprises.
  5. UK-based customer service means faster, more personal support.
  6. Only PineVox offers referral rewards to thank loyal customers.

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Hear From Our Clients

Stop overpaying for your phone system

With PineVox, what you see is what you pay – no hidden extras, no long lock-ins. Switch today and save compared to BT, RingCentral, and Vonage.